Virtual Booth

This project addresses the critical problem of fragmented communication channels in the tourism industry, which leads to delayed responses, inconsistent service quality, and reduced organizational competitiveness. As a solution, the project introduces a centralized digital ecosystem that consolidates diverse communication streams into a unified interface, shifting from a multi-channel presence to a seamless omnichannel strategy. The general idea and innovation center on a modular four-layer pipeline architecture that comprising input, process, database, and output layers, that ensures high scalability and efficient data synchronization. The design of the product utilizes a customer-centric interface featuring a card-based UI for profile management and a three-panel agent workspace to reduce operational complexity. Product completeness is demonstrated through a suite of functional modules, including a unified agent inbox, AI-assisted chatbots for 24/7 engagement, a structured ticket management system, and a real-time analytics dashboard for management oversight. The novelty of FCCMS lies in its tourism-specific framework that incorporates AI-driven "nudges" to drive booking completions and utilizes predictive analytics to manage demand surges. Regarding commercialization, the system is positioned as a scalable intervention for small and medium enterprises (SMEs), offering an affordable path to digital transformation that can reduce response times by up to 30%. The impacts are multi-layered: for the individual, it reduces cognitive load by providing immediate, personalized support; for society, it promotes a culture of transparency and accountability in service delivery; and for the nation, it strengthens the national tourism brand and economic sustainability by fostering international trust in a digital global market.