SHAHRUL FADHLI BIN HAIRUL NIZAM POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH
PoolZone is a corporate web application developed to support customer service management and improve the operational efficiency of Pool Zone Enterprise, a company offering swimming pool construction services in Selangor, Kuala Lumpur and Pahang, as well as pool equipment, accessories and chlorine supplies. The system serves as an integrated digital platform that streamlines service bookings, enables customers to explore pool design through an e-catalogue. and facilitates secure online purchases. Customers can easily schedule a consultation session, supported by automated email confirmations and notifications, reducing dependence on WhatsApp and social media. The e-Shop module supports safe transactions through ToyyibPay integration. PoolZone also encourages green technology by digitalising booking, receipts and order records and includes an AI chatbot solution for efficient customer consultation. Overall, PoolZone delivers a modern, user-friendly solution that enhances business operations and shows strong potential for future commercialisation and expansion through strategic collaboration with other construction companies.